Customer Support Specialist
TP Systems · Noida · onsite · Posted 66d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: Customer Care Executive
Location: Noida
Company: Teleperformance
Salary Range: ₹ 4.2 LPA
Working days: 5 Days a Week and 2 days off
Shifts: Rotational shift (Including Rotational weekends and holidays)
Employment Type: Full time
About Teleperformance:
Teleperformance is a global leader in digital integrated business services, providing
exceptional customer experience (CX) solutions to some of the world's most respected
brands. With a strong presence across India, we are known for delivering high-quality
support, innovation, and people-first culture.
Role Overview:
We are looking for enthusiastic and customer-focused individuals to join our team as
Customer Care Executives. The ideal candidate will be responsible for handling customer
interactions across various channels, resolving queries, and ensuring high levels of customer
satisfaction.
Key Responsibilities:
• Handle inbound and/or outbound customer calls, chats, or emails professionally.
• Resolve customer queries related to products, services, billing, orders, or complaints.
• Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT)
scores.
• Document all customer interactions accurately in the system.
• Follow standard operating procedures (SOPs) and adhere to quality guidelines.
• Escalate unresolved issues to higher levels appropriately.
• Meet performance KPIs such as AHT, quality, attendance, and productivity.
• Stay updated on product/process knowledge through regular training sessions.
Eligibility Criteria:
• Education: Graduate (Any stream). Or 12th pass with 6 months of experience
• Experience: Freshers and experienced candidates can apply.
• Communication: Good verbal and written communication skills (English)
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts and 5-day work week (2 weekly offs)
Preferred Skills:
• Customer-centric attitude with empathy and patience.
• Ability to multitask and handle pressure in a fast-paced environment.
• Prior experience in BPO / customer service / voice process is a plus.
Benefits:
• Paid training and onboarding support.
• Performance-based incentives.
• Health insurance and ESI benefits.
• Career growth opportunities within Teleperformance India.
• Safe and inclusive work environment
HR Name: Urvashi Bangera
Email: [HIDDEN TEXT]
Contact Number: [phone removed]
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