Customer Support Specialist

Experience Required - 1 - 3 years

Mode of Work - WFO

Shift - US

We are looking for a motivated and detail-oriented Customer Support Specialist to join our Operations team.

This role is responsible for communicating with medical providers, hospitals, physicians offices, and billing departments to obtain billing information, follow up on outstanding balances, and assist with the reductions process for personal injury cases.

The ideal candidate has previous experience in medical billing, medical collections, healthcare administration, or customer service within a medical environment. Strong English communication skills and professionalism are essential, as this role involves frequent phone and email communication with U.S.-based medical providers.

Key Responsibilities

Contact medical providers, hospitals, clinics, and billing departments by phone and email.

Request medical bills, account balances, payment information, and supporting documentation.

Follow up with providers regarding outstanding balances and account updates.

Assist with negotiating account balances when appropriate.

Maintain accurate notes and documentation in the case management system.

Coordinate with the internal operations team regarding account status.

Ensure all information is updated accurately and in a timely manner.

Meet productivity and quality expectations.

Qualifications

Previous experience in one or more of the following:

o Medical Billing

o Medical Collections

o Medical Office Administration

o Insurance Claims

o Customer Service within a Healthcare Environment

Excellent spoken and written English.

Comfortable communicating with U.S. medical providers over the phone.

Strong communication and organizational skills.

Basic computer skills, including Microsoft Office.

Ability to multitask and manage follow-up activities.

Professional attitude and attention to detail.

Preferred Experience

Experience working in a medical office or healthcare setting.

Familiarity with medical billing terminology.

Previous experience in collections or account follow-up is a plus.

Experience supporting U.S.-based clients is preferred but not required.

Skills

Strong communication skills

Customer service mindset

Organization and attention to detail

Problem-solving

Professional phone etiquette

Time management

Ability to work independently

What We Offer

Full training on processes and systems.

Opportunity to work with a growing U.S.-based organization.

Professional development and career growth. Collaborative and supportive team environment.

About ContactPoint360

If you want to be the next CEO we re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We re proud that 70% of our leaders grew from within, proof that growth isn t just a promise, it s our culture. From day one, you ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we re big believers in building futures, not just filling roles.

If you re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you re in the right place. We ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.