Customer Support Specialist
Bombay Musk · Ghaziabad · onsite · Posted 69d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: Customer Support Specialist
Location: In-Office | Ghaziabad
Company: Bombay Musk
Employment Type: Full-time
Industry: Retail / D2C / Fragrance & Lifestyle Products
About Us
Bombay Musk is a growing fragrance and lifestyle brand focused on creating thoughtfully crafted scents and products that elevate everyday moments. Our mission is to deliver high-quality products along with exceptional customer experiences.
As we continue to grow, we are looking for a Customer Service Specialist who enjoys helping people, solving problems, and ensuring every customer interaction feels smooth and memorable.
What You'll Work On
• Responding to customer queries via email, chat, and phone
• Assisting customers with orders, returns, exchanges, and product-related questions
• Resolving complaints and issues while maintaining a positive and professional experience
• Coordinating with internal teams to ensure smooth order processing and fulfillment
• Gathering and reporting customer feedback to help improve products and services
• Supporting the team in improving response templates and customer support workflows
What We Expect
• Excellent verbal and written communication skills in English and Hindi (additional languages are a plus)
• Strong empathy and a customer-first mindset
• Ability to manage multiple customer queries efficiently while maintaining quality responses
• Basic computer literacy and familiarity with CRM or e-commerce platforms
• Prior experience in customer support or e-commerce is preferred
• Strong problem-solving ability and the capacity to remain calm under pressure
Who You Are
• 1–2 years of experience in customer support, call center, or e-commerce support (preferred but not mandatory)
• A quick thinker who enjoys solving problems and helping customers
• Someone who enjoys improving processes and making systems more efficient
• Passionate about creating smooth and thoughtful customer experiences
• Willing to go the extra mile to keep customers happy
What to Submit
• Your updated resume
• A short note explaining why you would be a great fit for Bombay Musk
How to Apply
Send your resume + brief note to: [HIDDEN TEXT]
- Subject line: Customer Support Executive – Your Name
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