Customer Support Specialist | International Email Process

Job Title: Premium Customer Support Specialist International Email Process

Location: BTM Layout, Bangalore
CTC: Up to 40,000 per month
Shift: 247 Rotational | 5 Days Working
Night Shift Allowance
Group Health Insurance

Job Description:

We are looking for experienced and highly customer-focused professionals to join our International Email / Non-Voice Process supporting premium customers and world-class, super-premium content creators.

This role requires excellent customer service skills, maturity, ownership and the ability to independently handle complex customer interactions while delivering a high-quality, personalised experience.

Key Responsibilities:

• Handle premium and high-value customer interactions through email and other non-voice channels.
• Provide personalised and professional resolutions while maintaining a high standard of customer experience.
• Independently manage complex customer queries and escalations.
• Demonstrate strong ownership and accountability for customer issues from start to resolution.
• Understand customer requirements and provide appropriate solutions beyond standard scripted responses.
• Maintain excellent written communication, accuracy and attention to detail.
• Work effectively with minimal supervision while consistently meeting quality and productivity expectations.
• Handle sensitive and high-priority customer situations with professionalism and sound judgement.

Eligibility & Requirements:

• Graduation is mandatory.
• 2+ years of relevant experience is mandatory.
• Strong experience in International Email / Non-Voice Customer Support.
• Excellent written and spoken English.
• Strong experience in premium / high-value customer service.
• Excellent customer-handling and problem-solving skills.
• Strong ownership, decision-making and escalation-handling abilities.
• Ability to work independently and handle complex customer situations.
• Experience in premium customer service, international processes, luxury, hospitality, OTT, fintech, travel or other high-touch customer support environments will be preferred.
• Male candidates only.

What We Offer:

CTC up to 40,000/month
Night Shift Allowance
Group Health Insurance
5 Days Working
247 Rotational Shifts
Work from Office – BTM Layout, Bangalore

If you have the experience, maturity and customer service expertise to handle high-value customers and deliver a truly premium experience, we'd like to hear from you.