Customer Support Specialist - International Collections

Customer Support Specialist - International Collections - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Collection Specialist with with Excellent communication to join our AR Collections team in Pune. This hybrid role is ideal for professionals with 1.5 to 7 years of experience in customer support, collections, Accounts Receivable, or Order to Cash operations. The role focuses on supporting international customers, resolving payment-related queries, managing outstanding balances, and delivering an excellent customer experience while ensuring effective collections and adherence to financial controls.

Location: Pune
Working Model: Hybrid
Shift Timing: UK Shift (12:30 PM - 9:30 PM IST)

What you will do

• Provide customer support through outbound and inbound interactions relating to outstanding balances, invoices, payments, and account enquiries.
• Contact customers across international markets to follow up on overdue accounts and support timely collections.
• Resolve customer queries and payment disputes by collaborating with internal teams and stakeholders.
• Maintain accurate and timely documentation of customer interactions within relevant systems.
• Support customers with account reconciliations, invoice clarification, and payment allocation enquiries.
• Partner with Accounts Receivable, Treasury, Billing, and local market teams to ensure effective issue resolution.
• Monitor customer accounts and proactively identify risks that may impact collections performance.
• Prepare and review operational reports related to collections, ageing analysis, cash receipts, and customer queries.
• Ensure compliance with company policies, audit requirements, and SOX controls.
• Contribute to continuous improvement initiatives that enhance customer experience, operational efficiency, and service delivery.

Who you are

• Graduate or postgraduate in Commerce, Finance, Business Administration, or a related discipline.
• 1.5 to 7 years of experience in customer support, collections, Accounts Receivable, Order to Cash, or finance operations.
• Strong verbal and written communication skills with the ability to engage professionally with international customers.
• Knowledge of billing, invoice management, dispute resolution, and debt collection processes.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Experience working with ERP platforms such as SAP or Oracle.
• Strong analytical, problem-solving, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Comfortable working in a hybrid environment supporting global customers and stakeholders.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Whats in it for you

• Opportunity to work with international customers across multiple Vodafone markets.
• Exposure to global customer service, collections, and finance operations.
• Experience collaborating with diverse stakeholders across regions and functions.
• Participation in process improvement and automation initiatives.
• A supportive environment that encourages learning, development, and career growth.
• Hybrid working model based in Pune with exposure to UK market operations.

What skills you will learn

• International customer relationship management and stakeholder engagement.
• Advanced collections and dispute resolution techniques.
• End-to-end Order to Cash and Accounts Receivable operations.
• Practical application of ERP systems and financial reporting tools.
• Process improvement methodologies and service excellence practices.
• Financial controls, cash flow management, and customer account analysis.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, were working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.