Customer Support Specialist - Intern
Project44 · Bengaluru · onsite · Posted 69d ago
Undisclosed0–5 yrsinternshipSourced from
About a minute. You'll make an account on the way through.
About this role
- Duration: 6 months (7th Sep 2026 - 5th Mar 2027 )
- Stipend per month: INR 30,000 per month
- Shift Time: Rotational Shift with week-offs not necessarily falling on Saturday, Sundays.
- In office commitment: Role requires to be in person for all 5 days
- Benefits: Food & Transportation shall be borne by project44
Key Accountabilities:
- Take ownership of customer issues and sees issues through to resolution. This includes, but is not limited to:
- Diagnosing, troubleshooting, and identifying solutions to reported problems
- Identifying potential code bugs and escalating as needed
- Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue.
- Participating, with assistance, in customer calls as needed
- Gain comfort with database queries and review of data
- Consistent agreed-upon performance levels goals/metrics reached
- Lead Customer calls for issue resolution, education or escalation
- Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles
- Assist colleagues with continuing education when available.
Requirements & Skills:
- BS degree in Information Systems, Computer Science, or equivalent experience
- General understanding of software flow, execution, and development processes
- Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful
- Strong problem-solving skills
- Excellent time management and multi-tasking skills
- Excellent client-facing, English written and verbal skills
- SQL intermediate
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Customer SupportTroubleshootingdatabase queriesbsdata scientistInternshipMonitoring And LoggingLogisticsTransportationmoldcloudSQLSupply Chaintime managementoperationsArtificial Intelligence
About Project44
Project44
Software Product
1001-5000
employees
2014
12 years old
Chicago, Illinois
United States
₹27.7L PA avg
Avg at Project44
About
project44 provides real-time supply chain visibility and transportation management solutions, helping enterprises optimize freight and delivery operations. Careers span engineering, product, and operations, underscoring its mission to build smarter, more resilient global logistics networks.
Industries
Enterprise SoftwareFreight ServiceLogisticsSaaSSupply Chain Management
Employee ratings
10 reviews
3.4/ 5
Culture
2.9
Career growth
2.9
Work-life
2.9
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