Customer Support Specialist- GGN

Roles and Responsibilities :

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
• Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.
• Utilize problem-solving skills to troubleshoot issues and escalate complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-8 years of experience in BPO/Call Centre environment or related field.
• Strong communication skills for effective interaction with customers over the phone, email, or chat.
• Ability to work in a fast-paced environment with high volume calls/emails/chats.
• looking FOR IMMEDIATE CANDIDATES .
• Grad Freshers are welcome.