Customer Support Specialist- GGN/A

Roles and Responsibilities :

• Provide exceptional customer support through chat, email, and phone channels to resolve customer queries and concerns in a timely manner.
• Troubleshoot technical issues related to software products using problem-solving skills and knowledge of product features.
• Collaborate with internal teams such as development, marketing, and sales to identify areas for improvement in the product or service offerings.
• Maintain accurate records of customer interactions using CRM software for future reference.

Job Requirements :

• 0.6-10 years of experience in Customer Support Specialist role with expertise in Chat Support.
• Strong understanding of software products and ability to troubleshoot technical issues independently.
• Excellent communication skills with the ability to articulate complex information clearly over various mediums (written & verbal).
• Proficiency in using CRM software for tracking customer interactions.