Customer Support Specialist (Bengaluru, India)

Job Summary

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma s platform helps teams bring ideas to life-whether youre brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration, join us!

As a Customer Support Specialist, you ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams. You ll join an experienced, close-knit support team that cares about each other and about doing great work for customers. AI is changing how people design and build, and our products are changing with it. You ll be among the first to see how customers use what we ship, you ll learn directly from our Product and Engineering teams, and what you hear from customers will help shape what we build next.

This is a full-time role based in our Bengaluru office.

What you ll do at Figma

• Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can view and edit a shared file
• Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn t behaving as expected or why a customer s AI tool won t connect to Figma
• Review AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer s AI credit usage matches what they were charged and explaining the outcome clearly
• Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a fix
• Facilitate calls with customers when email isn t enough, such as screen-sharing with an Org admin to walk them through their team s setup
• Stay current as our products evolve, such as joining a launch session with Product Managers and Engineers, then turning what you learned into a guide or macro for the team
• Work from our Bengaluru office during a schedule that aligns with US business hours

We d love to hear from you if you have:

• 2+ years in a customer support role, ideally at a SaaS company
• Hands-on experience with design tools like Figma, and regular use of AI tools in your work
• A knack for technical troubleshooting and explaining complex things simply
• Excellent written English and a warm, human communication style
• Curiosity and a habit of learning new technology on your own

While it s not required, it s an added plus if you also have:

• Professional experience in UX or product design
• Familiarity with AI design or code-generation tools
• Working knowledge of Zendesk
• Background in supporting both self-serve and enterprise customers

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you re excited about this role but your past experience doesn t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.