Customer Support Specialist ( 1 To 5 Years Experience)

Act as the primary contact for customers across social media platforms, responding to technical and product-related queries.

• Provide support and resolve both simple and complex technical issues related to consumer products, maintaining a customer-centric focus.

• Engage positively with customers and partners, articulating the benefits of products and services.

• Utilize logical, methodical approaches to troubleshoot and resolve issues with printers, PCs, tablets, and connected services.

• Offer troubleshooting for a wide range of technical issues across hardware,networking (LAN/WLAN), and software (Windows, macOS, iOS, Android).

• Provide clear, step-by-step technical guidance in an easily understandable manner, ensuring customers are satisfied with resolutions.

• Engage customers on Social Community and social platforms, representing brand voice and tone consistently.

• Proactively identify emerging customer issues and escalate where necessary, while also addressing public sentiment about products.

• Stay up to date with new products and services, including mobile printing technologies, Connected, e-Print, Instant Ink, and related apps.

• Share insights with internal teams to improve customer support processes and product development.

• Recognize sales opportunities during customer interactions and work to generate leads.