Customer Support Service Engineering Manager
Boeing · Remote · onsite · Posted 37d ago
Undisclosed4–8 yrsfulltimeSourced from
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About this role
Job Summary
At Boeing, we innovate and collaborate to make the world a better place. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeings team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the companys core values of safety, quality and integrity.
Technology for today and tomorrow The Boeing India Engineering Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge RD, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts enabling every voice to be heard and every perspective to be respected.; No matter where or how our teammates work, we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
Position Overview Boeing India Engineering Technology Center (BIETC) is based in Bangalore, India and is engaged in the development of advanced aerospace and aviation technologies and software products.;
Boeing India Engineering has an immediate opening for Customer Support Service Engineering Manager to lead teams working in areas of Avionics Systems troubleshooting, Mechanical Systems troubleshooting, Propulsion Systems troubleshooting and Aero-Structural Repairs.
Position Responsibilities - Manages employees performing activities within multiple (2 or more) Engineering disciplines
- Manage engineers resolving systemic fleet issues.
- Primary duties of the team include resolving customer service request, repair development and/or systems troubleshooting, project management, operational safety assessment, and demonstrating compliance to the regulatory requirements.
- Develops and executes projects and process plans, implements policies and procedures and sets operational goals.
- Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.
- Develops and maintains relationships and partnerships with customers, stakeholders peers.
- Provides oversight and approval of technical approaches, products and processes.
- Manages, develops and motivates employees
Employer will not sponsor applicants for employment visa status.
Basic Qualifications - Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course Exploring Leadership.
- Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment (AOG and Critical situations)
- Must be able to work collaboratively with cross-functional teams within Boeing and external partners.
- Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
- Proactively seek information and direction to successfully complete the statement of work.
- Committed to finding a way to resolve problems and keep commitments.
- Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.
- Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work.
- Previous experience leading or managing teams in a customer support engineering organization is desired.
- Experience providing customer support services to airlines.
- Familiarity with FAA/EASA transport airplane structural/systems regulations.
- Bachelor's degree preferred but not required (preferably in Aeronautical / Aerospace, Mechanical or equivalent discipline).
- Bachelors and/or Masters degree in engineering (preferably in Aeronautical / Aerospace, Mechanical or equivalent discipline) with 15+ years of experience in aviation domain.
This position offers relocation within INDIA.
Export Control Requirements This is not an Export Control position.
Visa Sponsorship Shift Not a Shift Worker (India)
Equal Opportunity Employer We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Sourced from naukri
Skills
Customer ServiceCustomer SupportAdditive Manufacturingmechanical systemsExportService RequestAerospaceavionicsQuality EngineeringcloudProject ManagementManufacturingcomplianceAviationService EngineeringArtificial Intelligence
About Boeing

Boeing
Aviation
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Boeing is a prominent aerospace company that prioritizes innovation, equity, diversity, and inclusion while expanding its operations globally.
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