Customer Support & Sales Agent - Diagnostic Health Check-ups

About the Role

We're looking for a dynamic Customer Support & Sales Agent to join our diagnostics team. This is a blended role combining consultative sales with day-to-day customer support - you'll pitch diagnostic and preventive health check-up packages while also handling scheduling, follow-ups, and query resolution for existing customers.

Key Responsibilities

Pitch and sell diagnostic/preventive health check-up packages to prospective customers via calls and chat

Handle inbound and outbound customer queries related to phlebotomy (home sample collection) scheduling

Follow up on test reports, resolve delays, and coordinate with lab/operations teams

Manage high volumes of calls and chats daily while maintaining service quality

Convert leads into confirmed bookings through persuasive, consultative selling

Address customer concerns, objections, and complaints professionally

Maintain accurate records of interactions, bookings, and follow-ups in CRM

Meet daily/monthly sales targets alongside support SLAs (response time, resolution time, CSAT)

Requirements

1–2 years of experience in diagnostic/preventive health check-up sales or support.

Proven ability to handle both sales and support simultaneously

Strong verbal communication and convincing/negotiation skills

Comfortable working in a fast-paced, high-volume, target-driven environment

Flexible to work rotational shifts between 7 AM and 11:59 PM, including weekends

Basic computer literacy; familiarity with CRM/ticketing tools is a plus

Fluency in required languages Hindi, English.

Preferred Skills

Prior experience in diagnostic labs, hospitals, or health-tech companies

Ability to multitask between sales pitches and support resolution without dropping quality

Resilience and composure under pressure