Customer Support Representative

Company Name: CyberToss Pvt. Ltd. (https://www.cybertoss.com/)

Job Location: Serampore

Experience: Minimum 6 Months

Shift Timing: Night Shift

Job Type - Onsite

Salary - 16,000 to 18,000/- + 2,000/-( Night shift bonus) and Project incentives

Job Description:-

Urgent requirement is going on in Cybertoss Pvt Ltd for the post of Customer Support Representative. Cybertoss is a core ITES Company in India serving clients globally over 7 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including Web Design, Web development, Digital Marketing with SEO. Our company is growing rapidly and urgently in need of a Customer Support Representative. If you are looking for an exciting place to work, here is your opportunity.

Job Responsibilities:-

• Provide assistance to international clients on email, chats or verbally.
• Quick and attentive speaking with the clients.
• Take ownership of customer issues.
• Troubleshoot problems and drive resolutions.
• Escalate unresolved issues to relevant internal teams.
• Collect prompt and accurate customer feedback.
• Document knowledge as solution articles.
• Master the use of help desk software.

Education:-

Graduation

Skills:-

• Excellent English Communication is a must.
• International client handling experience would get preference.
• Competent technical knowledge.
• Ability to multitask.
• Attention to detail.
• Ability to honor deadlines.
• A proactive approach to support.
• Minimum 1 year of work experience in the same domain is mandatory.

Parks and Benefits:-

• Direct Employment
• Weekly 5 Days of Work
• On-Time Salary
• Performance Incentive
• Night Shift Bonus
• Paid Sick Leave

Interested candidates can email their CV at [HIDDEN TEXT] or can call on [phone removed]