Customer Support Representative

POSITION: CUSTOMER SUPPORT REPRESENTATIVE/ADMINISTRATOR-HVAC and Fire Services

• Role: Back Office support to a lead Australian business.
• Industry Type: HVAC & Fire (Heating & Cooling), Water Treatment
• Functional Area: Customer Service, AR, AP, Finance, Service Admin, Compliance
• Qualifications: Any Graduates
• Experience: 1+ years
• Key Skills Required: Computer operating, data entry operation, BPO, customer service, email, non-voice process, data management, MS office, backend, Good Excel expertise, Back office, Data verification, Data processing.

COMPETENCIES REQUIRED:

• Excellent verbal and written communication.
• Ability to interpret instruction and complete tasks as required.
• Working to and meeting reasonable deadlines.
• Drives and takes initiative within limit of authorities.
• Sound administrative skills with an emphasis on reporting.
• Advanced processing and understanding of spread sheet and portals.
• Well-developed interpersonal skills.
• Maintenance of professional image and professional hygiene.
• Maintain regular office attendance and ensure consistent workplace presence
• More than 1year BPO experience.

JOB RESPONSIBILITIES:

1. Provide a range of administrative support, including Accounts Receivable (AR), Accounts Payable (AP), and Compliance services, covering customer matters, word processing, and data entry.

2. Perform routine customer portal activities in alignment with established business processes and standards.

3. Handle complex and sensitive enquiries with discretion, professionalism, and tact.

4. Take ownership of assigned tasks and ensure completion within designated deadlines.

5. Build effective working relationships with onshore teams through Teams/Email communication to resolve queries and expedite closures.

6. Manage multiple tasks across different business verticals simultaneously.

7. Demonstrate understanding of end-to-end mainstream business processes managed by Shared Services.

8. Achieve Key Performance Indicators (KPIs) and provide daily reporting of completed and pending tasks to respective Relationship Managers (RMs) via trackers.