Customer Support Representative

Role & responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, phone.
• Actively listen to customer concerns, identify the root cause of issues, and provide accurate, effective solutions
• Guide customers through product features, onboarding steps, and account management procedures.

Preferred candidate profile

• should be able to work as per the Australian time frame.
• must have laptop and good wi-fi connection.

Qualifications:

• A high school diploma or equivalent; a college degree is preferred.
• Should be proficient in English.
• Previous experience in customer support or a related field is a plus.
• Excellent communication and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organisational skills.
• Proficiency in customer support software and basic computer applications.
• Flexibility to work our shift. Early morning starts from 8:30 - 5:30 Australian Time.