Customer Support Representative

How Youll Help Us Connect the World:

• Follow established procedures to ensure effective and efficient operations within the Customer Service department.
• Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.
• Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
• Resolve customer order issues using process knowledge and problem-solving skills.
• Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
• Provide product literature and documentation when appropriate.
• Report and manage daily metrics.
• Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
• Provide support and backup assistance to peers.
• Communicate with internal teams on order scheduling and potential issues.
• Set customer expectations and priorities for the supply chain.
• Identify opportunities to improve efficiency and enhance customer satisfaction.
• Support quality and warranty processes as needed.
• Guide customers toward higher revenue and margin products when appropriate.
• Participate in ongoing training on products, processes, and business skills.
• Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
• Support and participate in overall business development activities.
• Continuously improve communication methods and tools.
• Perform other duties as required by business needs.

Required Qualifications for Consideration:

• Graduate with preferably 5+ years of relevant experience
• Experience in Order processing/Order management.
• SAP (SD) module.

You Will Excite Us If You Have:

• SAP (MM) experience is a good to have.
• Hands on experience in MS Office.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.