Customer Support Representative

Job Summary

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Responsibilities

In this position, you will get to:

• Manage the Q2C process (quote to cash), which includes and not limited to, the following:
  • Prepare and submit quotations to customers and ensure our company's DoA
  • Process customer orders and ensure products are supplied correctly and on time
  • Liaise with Finance and Sales departments for cash collection activities
• Investigate, validate, and work to resolve customer discrepancy claims and material return requests.
• Work with cross-functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates
• Resolve price discrepancies identified at the time of order
• Answer inquiries received via phone and email, often by working with other departments such as Logistics, Product Management, Engineering, Sales, Planning, and Finance to facilitate a resolution before communicating with the customer
• Work with our Salesforce.com CRM to respond to customer inquiries
• Monitor the progress to achieve your individual KPI s and provide a root cause analysis when targets are not met
• Identify opportunities to update or improve customer service procedures

Requirements

• Bachelor's Degree
• Proficiency with Microsoft Office
• 3-5 years in order entry, order management, and generation of price quotes, preferably in a fast-paced, high-volume customer service environment
• Proficiency with Microsoft Excel
• Having experience in Digital initiatives
• Experience with ERP software (preferred): SAP, INFOR
• Knowledge of SFDC
• Fluent Communication

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.