Customer Support Representative

Roles and Responsibilities :

• Handle international customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-1 year of experience in BPO customer service or related field.
• Strong communication skills for handling international voice processes (US process).
• Ability to work in an international BPO environment with diverse client base.
• Basic knowledge of computer applications such as MS Office Suite.