Customer Support Representative

Role & responsibilities

• Exceptional written and verbal communication skills with a professional, empathetic, and patient tone.
• Proficiency with CRM tools (e.g., Zendesk, Salesforce, HubSpot), helpdesk software, and general computer navigation.
• Strong critical thinking skills with the ability to handle high-pressure customer complaints calmly and resourcefully.
• Ability to thrive in a structured shift environment and manage multi-tasking