Customer Support Representative

Job Description: Customer Support Executive

Location: Mohali
Process: Customer Support (Blended Process - Voice & Non-Voice)
Employment Type: Full-time
CTC:

• Freshers: 3.42 LPA
• Experienced (6 months to 1 year): Up to 3.72 LPA Joining: Immediate Joiners Preferred

About the Role

We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. The role involves handling customer queries through calls, emails, and chats while ensuring a high level of customer satisfaction and service quality.

Key Responsibilities

• Handle customer inquiries through voice and non-voice channels.
• Provide prompt and accurate resolutions to customer concerns.
• Maintain service quality and adhere to defined process guidelines.
• Document customer interactions and update records accurately.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate teams when required.
• Ensure compliance with company policies and procedures.

Eligibility Criteria

• Freshers or candidates with 6 months to 1 year of customer service/BPO experience.
• Graduates and Undergraduates can apply.
• Excellent verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Customer-centric attitude with strong problem-solving abilities.
• Comfortable working in rotational shifts and a fast-paced environment.
• Immediate joiners preferred.

Preferred Skills

• Good interpersonal and communication skills.
• Ability to multitask and work under pressure.
• Positive attitude and willingness to learn.
• Experience in handling voice or blended processes will be an added advantage.

Benefits

• Competitive salary package.
• Career growth opportunities.
• Professional training and development.
• Dynamic and collaborative work environment.

Location: Mohali
Salary: 3.42 LPA (Freshers) | Up to 3.72 LPA (6 months to 1 year experience)

Apply now and kickstart your career in customer service!

For more information reach out to hr - Neha

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