Customer Support Representative

Role: Customer support representative                                                                 

Job Type: Fulltime

Location: Mohali

Experience: 0-1 year

About Noguilt:

Noguilt is a multi-brand wellness group dedicated to transforming lives through personalized diet, fitness, and lifestyle programs. Alongside its core services, the company operates a growing nutraceutical portfolio offering health-focused products such as teas, chocolates, proteins, GLP-1 capsules, and is expanding into injectable solutions. Backed by a team of qualified doctors , nutritionists, fitness experts, and behavioral coaches, Noguilt combines science-driven approaches with technology and empathetic support to deliver sustainable outcomes.

About the role: 

We are looking for a Customer support representative to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams, and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. 

Specifically, this role will involve: 

● Serving customers by providing service information and resolving service problems

●Attracting potential customers by answering service questions 

● Maintaining customer records by updating clients information 

● Resolving service problems by clarifying the customer's complaint, determining the cause of

the problem, explaining the best solution to solve the problem, and following up to ensure resolution 

● Contributing to team effort by accomplishing related results as needed 

● Gaining solid knowledge of competitors 

An ideal candidate will have: 

● Experience as a client relationship manager 

● Knowledge of customer relationship management (CRM) practices 

● Experience in sales or customer service is preferred 

● Problem-solving attitude 

● Excellent communication skills 

● Aptitude for fostering positive relationships 

● Teamwork and leadership skills 

● Customer-oriented mindset 

Qualifications: 

● BSc/BA in Business Administration or a similar field