Customer Support Representative

Roles and Responsibilities :

• Handle customer inquiries, concerns, and issues via phone calls in a professional and courteous manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 1-5 years of experience in BPO/Call Centre environment with focus on CSE (Customer Support Executive) or CSR (Customer Service Representative).
• Excellent communication skills with ability to handle high-pressure situations effectively.
• Strong knowledge of voice processing techniques and processes related to international calling operations.