Customer Support Representative

Work Location:

Parel, Mumbai (Work from Office)

Working Days :

6 working days, 1 Weekly off (Weekday), Saturday and Sunday working (WFH)

Role & responsibilities :

• Assist customers with queries, concerns, and complaints, and provide solutions or suggestions to resolve issues.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, addressing any questions or concerns.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Preferred candidate profile :

• Bachelor's degree or equivalent experience is mandatory.
• Years of Proven experience in customer service.
• Excellent verbal and written English communication skills
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using computer systems and Ms. Office software.
• Ability to handle difficult situations with empathy and professionalism