Customer Support Representative

Job description

Job Title: Customer Support Representative
Company: Superbytes Technology

Industry - IGaming
Openings: 6 (Male/Female)
Age: 2028 Years
Shift: 12 Hours (Including Breaks)
Languages: Hindi Mandatory (Multilingual candidates preferred) Location: Dubai, UAE
Employment Type: Full-Time

Job Summary

Superbytes Technology is seeking dynamic and customer-oriented professionals to join our growing team as Customer Support Executives in Dubai. This role is ideal for individuals with strong communication skills who are passionate about delivering excellent customer service in a fast-paced, international environment.

Benefits

• Accommodation Provided
• Food Provided
• Visa Expenses Reimbursable by the Company
• Cab facility

Key Responsibilities

• Respond to customer inquiries promptly through phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer concerns and complaints professionally while ensuring customer satisfaction.
• Escalate complex issues to the appropriate departments and follow up until resolution.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to address customer needs and improve service quality.
• Monitor and meet service-level standards, response times, and customer satisfaction targets.
• Adhere to company policies, operational procedures, and compliance requirements.
• Identify opportunities to improve customer experience and contribute to process enhancements.

Requirements

• Strong verbal and written communication skills.
• Hindi language proficiency is mandatory; additional language skills will be an advantage.
• Excellent problem-solving and conflict-resolution abilities.
• Basic computer proficiency and familiarity with customer service tools and software.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Customer-centric attitude with a commitment to delivering high-quality service.
• Previous experience in customer service, call center operations, or customer support is preferred but not mandatory.

Why Join Us?

• International work opportunity in Dubai.
• Accommodation and meals provided by the company.
• Career growth and professional development opportunities.
• Dynamic and supportive work environment.