Customer Support Representative

Contact Person - HR Neetu Mehta- [phone removed]

Job Title: Customer Support Representative

Office Location: Gurugram, Haryana (Only)

Qualification: Graduates

Interview Mode - "Face to Face only" (No Virtual Interview)

Work Mode- "On-site working"

Working days- 6 days working with a roster off

Salary- 2.5 - 4 LPA

"Fresher's can also apply"

"Apply only if you are comfortable with profile, location and budget"

About

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call or customer support role is a plus.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 2.5 Lpa to 4 Lpa.

Regards,

HR Neetu Mehta

Policy Bazaar

We are looking for Immediate joiners .