Customer Support Representative

JOB OFFER FOR BPO OUT BOND EXPERIENCED FEMALE AT YUDO - VASAI

• Job Role: customer service
  
  

Gender: Female

Experience : 2-5 yrs in any BPO outbond

Salary: 25-30k

qualification : preferably Graduate

• Industry: Manufacturing
  
  

Job Summary

We are looking for a Customer Service Executive to manage customer queries, orders, follow-ups, and coordination with internal teams to ensure smooth and timely order processing and customer satisfaction.

Key Responsibilities

• Handle customer enquiries, orders, and complaints professionally.
• Coordinate with Sales, Production, Dispatch, and Accounts teams.
• Prepare and maintain quotations, sales orders, invoices, and related documents.
• Follow up on order status, production schedules, and deliveries.
• Provide customers with regular updates regarding their orders.
• Resolve customer issues and ensure timely closure of complaints.
• Maintain accurate customer records and follow-up details.
• Coordinate with logistics/dispatch teams for timely delivery.
• Prepare regular reports related to orders, customer queries, and pending deliveries.
• Maintain good relationships with existing customers.
  
  

Skills Qualifications

• Graduate in any discipline.
• 13 years of experience in Customer Service / Sales Coordination, preferably in a manufacturing company.
• Good communication and interpersonal skills.
• Basic knowledge of MS Office and Excel.
• Good follow-up, coordination, and problem-solving abilities.
• Ability to handle multiple customers and tasks efficiently.
• Knowledge of manufacturing/order-processing procedures will be an advantage.
  
  

This job is provided by Shine.com