Customer Support Representative

JOB Description-

General Responsibilities:
- Demonstrates clear and polite written communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and
professional customer service
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Annotate contact topic and actions in Amazon tools
- Maintains email handle time, while remaining friendly and informative (after call email to
customers)
- Maintains productivity and quality standards
- Actively seeks solutions and identifies trends to appropriate personnel including possible
solutions or suggestions
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned

Job Location :
Bangalore, Electronic City,Tower 4,Phase II.

Customer Focus - Demonstrates a strong customer service orientation

- Takes responsibility to follow up with customers to ensure their
needs and expectations are satisfied and promises are kept
Communication Skills - Ability to effectively communicate his/her thoughts in a well- organized manner
- Excellent, live writing skills.

Customer Interaction
Skills

- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive
and articulate way

Problem Solving Skills - Investigates and takes action to meet customers needs
- Solves routine problems effectively, gathering the information
necessary from the customer
- Applies systematic approach to solving problems

Interpersonal Skills - Professional and positive in interactions with others and is able

to establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behavior and communication to
accommodate working styles and perspectives of diverse
individuals.

North America-Voice
U1/U2
BENGALURU

UG Can apply / Any Graduate can apply or undergraduate,

*Both side transportation will be provided.

Round of Interview.
1. HR Screening.
2. Typing Test min 20 WPM and 80% accuracy.
3. Versant: 60 or above
4. Operations Round.
5. HR / Offer discussion if selected.