Customer Support Representative

Job Description:

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills

Mode of Work WFO

Interview process Versant >> 1 round of interview (CD/OPS)

Shift Timing Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Contract Duration : 15 December 2026

Interested candidates kindly share your updated resume to [email removed] / [phone removed]