Customer Support Representative

Interested Candidates Can Directly Share Their CV On [email removed] or connect with HR Vaishnavi verma( [phone removed])

Customer Support Representative

Location: Sector 44, Gurugram

Interview Mode- Only Face-to-Face (No Virtual Interviews)

CTC: 2.67LPA- 4.2 LPA + Incentives

Education: Graduation required

Job Summary: We are seeking a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across various communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure satisfactory resolution of concerns.
• Meet individual and team performance targets, including response and resolution times.
• Identify customer needs and suggest appropriate solutions or services.
• Collaborate with internal teams to improve customer satisfaction and service quality.

Required Skills:

• Excellent communication skills in English (verbal & written).
• Strong negotiation and objection-handling skills.
• Customer-centric attitude with a positive and professional demeanor.

Why Join Us?

• Competitive salary with high incentives.
• Work with global clients in a dynamic environment.
• Fast-track career growth and learning opportunities.
• Supportive and performance-driven culture.

What do we offer?

• Amazing work culture.
• Complete the Day shift.
• 6 Day working
• Unlimited Incentives Good opportunity for career progression.