Customer Support Representative -(US Shift)

ANIMAKER PROFILE:

We have over 25 million users from 170 countries; We have Fortune 500 companies like Wal-mart, Ford, GM, GE, Microsoft, Google, Unilever etc.. as our notable clients.

Your day @ Animaker revolves around:

• Providing high quality support via email, live chat, and call, helping our customers troubleshoot and resolve any issues that arise
• Partner with our engineering team to find and fix bugs before they impact our customers
• Work in coordination with the sales team and customer success team to provide product-based support to them
• Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams
• Provide product training & demos to internal and external customers

You will be a BEST fit if you have:

Exp - 3 - 6 Years in the field of Customer support

• Fluent in English with excellent listening, verbal and written communication skills
• Ability to extract, analyze and report on data; knowledge of database tables & SQL
• Demonstrated ability to organize and create structure out of sometimes ambiguous problems
• Excellent critical thinking skills with an ability to find creative solutions
• Experience in SaaS or other tech startups a plus
• Customer-first attitude with strong sense of empathy and excellent follow-up skills
• Able to work in rotational shift

Other Information :

Shift timing - 6pm to 3am

Region - US