HYDERABAD · FULLTIME
Customer Support Representative || Non Voice process
Talent Acquaintance
Hyderabad · onsite · Posted 13d ago
Sourced from
Undisclosed0–5 yrsfulltimeHyderabad
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Provide timely and effective chat support to customers via various platforms.
- Respond to customer inquiries and resolve issues professionally and courteously.
- Utilize problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain accurate records of customer interactions and transactions.
- Continuously update knowledge of products and services to provide accurate information.
Job Requirements
- Proven experience in chat support or a related field.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and manage multiple chats simultaneously.
- Strong problem-solving and analytical skills.
- Familiarity with chat software and technology.
- Ability to maintain confidentiality and handle sensitive information.
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Section · 02
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support