Customer Support Representative - Entry Level

AO | 100% Remote | Work From Home | No Experience Required

Looking for an entry-level work-from-home opportunity where you can help people, develop valuable professional skills, and build a long-term career

AO is seeking motivated, dependable, and people-focused individuals to join our growing virtual team as Customer Support Representatives.

Youll work with individuals and families through scheduled phone and Zoom appointments, answer questions, explain available benefit options, assist with enrollment and policy needs, and provide professional ongoing support.

No previous insurance experience is required. We provide comprehensive training, mentorship, licensing guidance, and continued professional development.

100% Remote / Work From Home
Entry Level - No Prior Insurance Experience Required
Qualified Leads Provided - No Cold Calling
Weekly Performance-Based Pay + Bonuses
Flexible Scheduling
Comprehensive Training Mentorship
Residual Income Opportunities
Leadership Career Advancement

As a Customer Support Representative, youll help provide a positive, professional client experience from the initial consultation through ongoing service.

• Connect with clients through scheduled Zoom and phone appointments

• Listen to client needs and answer questions professionally

• Explain available life, accident, and supplemental health benefit options

• Help clients understand coverage and policy information

• Guide eligible clients through applications and enrollment

• Assist existing clients with policy reviews and beneficiary updates

• Provide ongoing customer and policy support

• Maintain accurate client records and follow-up documentation

• Build long-term relationships through professional communication and service

• Follow company procedures and applicable state insurance requirements

Our approach combines customer service with consultative insurance sales, focusing on education, needs analysis, and helping clients make informed decisions.

Work from home anywhere within the United States. Client appointments, training, coaching, and team meetings are conducted virtually.

Build a schedule that supports your personal priorities and professional goals while maintaining the consistency needed to serve clients effectively.

Connect with individuals who have requested information regarding available benefits.

No traditional cold calling and no purchasing leads.

Compensation opportunities include:

• Weekly commission-based pay

• Performance bonuses

• Uncapped earning potential

• Renewal and residual income opportunities

• Leadership compensation opportunities as you advance

This is a performance-based opportunity rather than a guaranteed hourly wage or salary. Individual earnings vary based on production and results.

You dont need an insurance background to get started.

We provide:

• Virtual onboarding

• Insurance licensing guidance

• Product and benefits education

• Customer service and communication training

• One-on-one mentorship

• Weekly virtual coaching and workshops

• Professional skill development

• Leadership training

• Ongoing support as you grow

Youll have the opportunity to develop valuable skills in communication, customer service, relationship management, problem-solving, sales, organization, and leadership.

Qualifying representatives may have access to:

• Health insurance reimbursement

• Company-supported life insurance

• Renewal and residual income opportunities

• Union representation and professional support

• Leadership development and advancement opportunities

• Modern virtual systems and business technology

Eligibility and qualification requirements may apply.

Outstanding performance may qualify you for additional rewards, including:

• Incentive travel to destinations such as Cabo, Tulum, Las Vegas, and Cancun

• Vehicle incentive opportunities, including Jeep Wrangler programs

• Technology rewards, including MacBook Pros

• Travel and Airbnb getaway incentives

• Performance recognition and contests

• Leadership conferences and professional development events

All incentives are performance-based and subject to applicable program qualifications.

Were looking for individuals who demonstrate:

• Strong communication and active-listening skills

• Friendly, professional, and customer-focused attitude

• Genuine desire to help others

• Positive attitude and willingness to learn

• Self-motivation and personal accountability

• Strong organization and time-management abilities

• Problem-solving and critical-thinking skills

• Ability to work independently from home

• Comfort collaborating within a virtual team

• Coachability and openness to feedback

• Strong work ethic and desire to grow

Previous experience in customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, client relations, or sales can be helpful-but is not required.

We value attitude, work ethic, professionalism, and coachability over previous industry experience.

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable using Zoom and web-based technology

• Be willing and able to obtain the required state Life Health Insurance License

Licensing guidance is provided.

This position is designed to provide more than an entry-level starting point.

Representatives who demonstrate strong performance, consistency, and leadership potential may pursue opportunities in:

Customer Support Client Representation Training Mentorship Team Leadership Management

Advancement is based on performance, development, and initiative-not simply seniority.

All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.

During the process, qualified candidates will have the opportunity to learn more about the position, licensing requirements, training, performance-based compensation, and advancement opportunities.

If youre looking for an entry-level remote opportunity where you can help people, receive comprehensive training, develop professionally, and build toward long-term financial and career growth, wed love to hear from you.

Submit your updated resume and contact information today to be considered.