Customer Support Representative (CSR I) Apprentice
HighLevel · Remote · remote · Posted 1d ago
Undisclosed0–2 yrsfulltimeSourced from
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About this role
Job Summary
Programme Details
What you will do
What Were Looking For
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Were looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.
You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.
Mentorship: Guided by experienced customer support professionals and team leads throughout the programme.
Learning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.
Programme Details
- Work Type: Apprenticeship
- Department: Customer Support
- Duration: 12 months
- Shift Timings: 8 AM-5 PM CST, Monday-Friday; 4 AM-1 PM CST, Monday-Friday
- Location: Remote - India
What you will do
- Handle customer queries through chat, email, Zoom, and calls.
- Troubleshoot and resolve common product and configuration issues.
- Escalate complex technical issues with clear documentation.
- Deliver excellent customer experiences through professional and empathetic communication.
- Learn HighLevels products, tools, and support processes through hands-on training.
- Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
- Leverage AI tools to improve support efficiency and customer experience.
What Were Looking For
- Recent graduates or individuals looking to start a career in technical customer support.
- Strong English communication skills, both written and verbal.
- Basic technical aptitude and interest in SaaS products and technology.
- Good problem-solving skills and a customer-first mindset.
- Ability to handle challenging customer situations with patience and empathy.
- Willingness to learn new tools, processes, and technologies quickly.
- Strong attention to detail and ability to work collaboratively in a remote environment.
- Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceAutomationCustomer SupportEnglish CommunicationfreshdeskBusiness RequirementsCustomer QueriesCSRAI ToolsArchitectureMicroservicesLegalcomplianceArtificial IntelligenceEntrepreneurship
About HighLevel
HighLevel
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US
₹24.1L PA avg
Avg at HighLevel
About
One white-labeled marketing app to rule them all. HighLevel is everything your agency needs to succeed!
Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more!
Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more!
Use our built in tools to collect payments, schedule appointments, and track analytics!
Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more!
Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more!
Use our built in tools to collect payments, schedule appointments, and track analytics!
Industries
AdvertisingCRME-Commerce PlatformsE-LearningLead GenerationLead Management
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