Customer Support -- Professional

Job Summary

Job Summary: We are seeking a dedicated and skilled Call Center Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities

• Handle incoming and outgoing calls with professionalism and courtesy.
• Provide accurate information to customers regarding our logistics services.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain detailed and accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer satisfaction and improve service processes.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications

• 2-3 years of experience in a call center or customer service role.
• Working knowledge of logistics and or supply chain operations is a plus
• Strong verbal and written communication skills.
• Ability to handle difficult situations and maintain composure under pressure.
• Proficient in using call center software and CRM tools.
• Excellent problem-solving skills and attention to detail.
• Flexibility to adapt to changing work environments and schedules.

Location: Vashi, Navi Mumbai

Shift: Any 3 Shift base on requirement

Experience: 2-3 years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.