Customer Support Professional

Job Summary

Customer Experience and Support- Social Media

Mumbai

Customer Experience

Responsibilities

• Excellent communication skills - Written and Verbal
• Strong background in Managing Social Media Platforms
• Owning up customer issues and concerns received on different Social Media platforms (Twitter, Facebook, Instagram, LinkedIn etc) and ensuring 100% close looping
• Candidates are expected to be quick and responsive to customer needs because of the fast-paced setup of the job.
• Log/Close relevant complaints and interact with different stakeholders for quick resolution.
• Along with resolution of customer concerns, identification of the reason for escalation and help fix process gaps.
• Interdepartmental coordination for resolving/implementing process corrections
• Must be efficient in making PowerPoint Presentations, Managing Huge Data in Excel
• Rotational Shifts (as per the job requirement-No Night Shifts)

Requirements

• Complete Knowledge of all Social Media applications
• Excellent Skills in MS Office- PPT and Excel
• Good Command over the English language, both written and spoken English
• 3-4 years of experience in handling Customer Complaints/Escalations

Working With

Customer Experience Team

Role demands (Travel)

No

Stakeholder interfaces

Yes

What we promise to you

• A high-performance culture with phenomenal career progression.
• Work with young and enthusiastic team and management.
• We will cultivate your talent in an inclusive culture that values diversity

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.