Customer Support Professional
Metropolis healthcare Limited · Mumbai · onsite · Posted 21d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Customer Experience and Support- Social Media
What the role entails - Key accountabilities/ responsibilities
- Excellent communication skills - Written and Verbal
- Strong background in Managing Social Media Platforms
- Owning up customer issues and concerns received on different Social Media platforms (Twitter, Facebook, Instagram, LinkedIn etc) and ensuring 100% close looping
- Candidates are expected to be quick and responsive to customer needs because of the fast-paced setup of the job.
- Log/Close relevant complaints and interact with different stakeholders for quick resolution.
- Along with resolution of customer concerns, identification of the reason for escalation and help fix process gaps.
- Interdepartmental coordination for resolving/implementing process corrections
- Must be efficient in making PowerPoint Presentations, Managing Huge Data in Excel
- Rotational Shifts (as per the job requirement-No Night Shifts)
What we are looking for in you
- Complete Knowledge of all Social Media applications
- Excellent Skills in MS Office- PPT and Excel
- Good Command over the English language, both written and
spoken English - 3-4 years of experience in handling Customer
Complaints/Escalations
Working With
Customer Experience Team
;
Role demands (Travel)
No
Stakeholder interfaces
Yes
;
What we promise to you
- A high-performance culture with phenomenal career progression.
- Work with young and enthusiastic team and management.
- We will cultivate your talent in an inclusive culture that values
diversity
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceCustomer SupportSocial MediaCommunication Skills
About Metropolis Healthcare
Metropolis healthcare Limited
Healthcare
4.3k+
employees
1980
46 years old
Mumbai, Maharashtra
India
₹4L PA avg
Avg at Metropolis Healthcare
About
Metropolis Healthcare is India's largest and only multinational chain of pathology labs & diagnostic centers.
Industries
HealthcareHealthcare / Pharma
Employee ratings
10 reviews
3.9/ 5
Culture
2.9
Career growth
2.7
Work-life
3.0
Employees rate it well for
Overall Company39Skill Development38
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