Customer Support Professional
KEKA TECHNOLOGIES PRIVATE LIMITED · Chennai · onsite · Posted 57d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description: Customer Success Team
Experience: 1 to 3 Years
Business Requirements
- Good Communication Skills which include verbal and non-verbal communication skills.
- Previous Experience in handling multi-geographical clients.
- Good to have experience in the Cyber Security Domain.
- Willing to travel to customer location - Chennai and to SISA premises (includes SDC) on-need basis.
- Good interpersonal skills and to be a team player.
- Strong Learning Curve, ability to understand the requirements and support the customers.
Technical Requirements
- Hands-on experience in handling the Windows and Linux Servers.
- Must have experience in the L1/L2 Support/Operations Background.
- Prior knowledge in handling the IIS configurations and supporting the same.
- Good to have prior product installations and configurations experience.
- Ability to understand the customer requirements and support them.
- Ability to provide walk-through about the product to the customers/end-users.
- Basic understanding of the Networking concepts.
- Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
- Strong Troubleshooting and problem-solving experience.
- Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
- Basic understanding about the Load balancers, SSL certificates etc.
- Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
- Basic scripting or SQL knowledge is a plus
- Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
- Collaborate with customers to define scanning scopes, schedules, and classification rules.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
L2 SupportCustomer SupportCyberData classificationgoogle cloud platformamazon web servicesDssclassificationBusiness Requirementscustomer successhipaaDPDPCloud SupportComputer NetworksdeploymentMySQLcloudCommunication SkillscomplianceMicrosoft AzureLinux
About KEKA TECHNOLOGIES
KEKA TECHNOLOGIES PRIVATE LIMITED
Software Product
810
employees
2015
11 years old
Hyderabad / Secunderabad, Telangana
India
₹9.5L PA avg
Avg at KEKA TECHNOLOGIES
About
Keka is made for your people, by people like you, who care for people in the organization.
Industries
Software ProductInternetRecruitment
Employee ratings
10 reviews
3.2/ 5
Culture
3.5
Career growth
3.0
Work-life
3.2
Employees rate it well for
Work-Life Balance32Overall Company32
Find them on