Customer Support & Operations Executive

Job Description – Operations ExecutivePosition: Operations Executive – Inbound & Outbound Calling

We are looking for energetic, dynamic, and customer-focused individuals to join our Operations team as an Operations Executive. The role involves handling inbound and outbound calls, interacting with potential customers, explaining products/services, generating leads, and achieving assigned targets.

The ideal candidate should have good verbal communication skills, a positive attitude, customer-handling ability, and the flexibility to work in a fast-paced environment.

Key Responsibilities

• Conduct inbound and outbound calls to potential and existing customers from provided leads.
• Introduce and explain company products/services clearly to prospects.
• Handle customer queries and provide appropriate information and assistance.
• Generate and qualify leads through effective customer conversations.
• Collect, verify, and accurately update customer information in the system.
• Maintain proper records of calls, customer interactions, and lead status.
• Achieve assigned daily, weekly, and monthly targets for calling, lead generation, and sales.
• Maintain a high level of professionalism and provide excellent customer service.
• Follow company processes, calling guidelines, and quality standards.
• Work effectively both independently and as part of a team.

Candidate EligibilityEducational Qualification

The following candidates are eligible:

• Graduate Freshers – Eligible
• 10th + Diploma – Eligible
• 12th + Diploma – Eligible
• HSC candidates with minimum 1 year of work experience – Eligible
• HSC Freshers – Eligible
• Undergraduates with at least 6 months of work experience – Eligible

Previous experience in telemarketing, telesales, customer service, BPO, contact center, or a related field will be an advantage.

Candidate Profile

• Age: 18 to below 32 years
• Excellent verbal communication skills
• Above-average communication and interpersonal skills
• Comfortable handling both inbound and outbound calls
• 6 hours of calling is compulsory
• Strong customer-handling and persuasive skills
• Goal-oriented and self-motivated
• Positive attitude and professional approach
• Basic computer knowledge and ability to work on CRM/system-based applications
• Comfortable working in a fast-paced environment
• Should be flexible to work across different customer profiles/processes
• Ability to work independently as well as in a team

Work Schedule

• Working Days: 6 days per week
• Week Off: Rotational
• Shift Timing: Between 8:00 AM and 8:00 PM
• Working Hours: Any 9-hour shift within the operational window
• Night Shifts: No night shifts
• Calling: Minimum 6 hours of calling per day is compulsory

Important Information

• No employment restrictions: Candidates with relevant experience as well as eligible freshers can apply.
• Candidates must be comfortable with both inbound and outbound calling.
• Candidates should have strong communication and customer interaction skills.
• No incentives are provided for this role.

What We Are Looking For

• We are looking for candidates who are confident communicators, target-oriented, adaptable, and comfortable speaking with customers over the phone. Freshers with good communication skills are welcome to apply.