Customer Support & Onboarding Specialist
Nesark Worldservices · Delhi · onsite · Posted 8d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Be the first point of contact for NESARKs customers - helping them onboard, troubleshoot, and get maximum value from the platform.
Responsibilities - Handle inbound support queries via phone, email, and chat
- Guide new customers through DLT registration and platform setup
- Assist with template submission, sender ID registration
- Coordinate with technical team for issue escalation
- Document FAQs and contribute to the Help Center
- 1+ year customer support experience (SaaS or telecom preferred)
- Excellent verbal and written communication in Hindi & English
- Patient, problem-solving mindset
- Basic knowledge of SMS, DLT, and WhatsApp Business a plus
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer SupportTroubleshootingHindiEnglishCustomer CareSMSEmail SupportChatemailSAASCommunication Skillsbpoinboundvoice processTelecomnon voiceMS Office