Customer Support & Onboarding Executive Applied AI Lab, B2B SaaS

Location: Remote (India) · Reporting to: Founders

About Swades AI

Swades AI is India's #1 Applied AI Research Lab, backed by Y Combinator and top Silicon Valley investors including Soma Capital and Slow Ventures. Our HealOS product line — AI Scribe, AI Receptionist, Prior Authorization, Benefit Verification, and Fax & Referrals — serves US independent medical practices. The same team also runs two additional SaaS products, PowerDialer.ai and OpenMic.ai. We're fully remote — our team works from different locations, and we hire people who've already done the exact job we're hiring for, not people who've managed someone else doing it.

About the Role

We hire for what you've already done, not for a title. This posting maps to real work — searches like Customer Support Executive, Customer Success Associate, Technical Support Engineer, Onboarding Specialist — and we're looking for someone who has done this exact job before.

You've worked support at an Indian SaaS company on US hours, 1–3 years. Written English quality matters more than years of experience.

What You'll Own

●     Tier-1 support and SLA

●     Non-technical onboarding

●     The help centre and docs

●     Escalating to QA with reproducible cases

What You Won't Own

●     Bug fixes

●     Selling

●     Technical implementation

How We'll Measure Success

First-response time, and ticket deflection via documentation.

How We'll Evaluate You

We'll give you a real angry ticket and ask for your reply. We're reading tone and clarity, not product knowledge.

Hiring Process

●     A work sample that mirrors the real job (never a puzzle), and a reference check with consent collected up front.

●     We screen on current CTC, not expected CTC.