Customer Support Officer - Direct Sales

Responsibilities

• Handling Customer Queries via different channels.
• Accepting Transactions at Front office using TSM Machine.
• Reporting and processing of inflow and outflow of funds.
• Coordination with Branches, KYC Team RTA.
• Making sure emails are handled/ resolved in a timely manner.
• Keep track of day-to-day mails received and reply to them within TAT.
• Monitoring escalations and complaints and resolving them while ensuring the adherence to compliance guidelines.

Qualifications

• Experience Required: 3 + Years of relevant experience in the Mutual Fund Industry.
• Graduate/ Should be NISM Certified.
• Should have good communication skills.

Job Location

Raipur, Vizag, Mumbai, Indore, Bangalore, Ernakulam, Bhopal, Pune, Nashik, Nagpur, Surat, Baroda, Rajkot, Ahmedabad, Goa, Noida, Hyderabad, Coimbatore, Chennai, Kochi, Belgaum, Mysore, Trichy, Delhi, Gurgaon, Jaipur, Lucknow, Kanpur, Varanasi, Dehradun, Udaipur, Ludhiana, Agra, Gandhi Nagar