Customer Support Officer - AIF 1

Your role

To support sales by booking sales orders in SAP Act!, Do regular follow-ups with product companies for timely delivery of equipments to customer, communicate orders status to sales team as well as customer. Follow the process laid by zones and support sales team for backend activities related to sales.

• Order Booking:- Receive the order from sales team and dealers through C4C; Book order in SAP Act ; Communicate order acknowledgement to the customer / dealer; Extract updated pending order list from the system and share with sales team periodically; Inform customers on the status of the order periodically -In order to timely communicate and update system entries on orders.
• Order Execution:- Prepare standard documentation for order execution and invoicing; Follow-up with the product companies on delivery status of orders and communicate the sales team and customers about the same. Co-ordinate with logistics team for activities related to despatch of the product; Coordinate with customer and credit control team for preparation and despatch of tax related documents; Conduct first level payment follow up with customers through calls; Share proforma invoices to customer for payment collection. Escalate payment delays to sales team members and zonal managers; In order to achieve timely execution of orders
• Master Data Creation :-a. Support for material master creation for OFA & OLP divisionfor via Popic/Mact tool and raising tickets to MDM HUBb. Timely review and validation of material master data.c. Support price revision on half yearly basis based upon the inputs shared from the BLM.d. Support for customer master creation for all zones in SAP Act
• Business Analysis & support: Support Zones, Marketing and Projects team on reports, analysis and other business support. Bank Guarantees preparation and coordination. Overall support the growth of AIF business.
• Reporting:- Extract standard reports from the system such as weekly booking, target achievement, receivable reports, etc.; Share the reports with Zonal Manager as required ;In order to achieve accurate and timely reporting.
• NPS:- To ensure roll out of NPS & follow up through reminders with customers on customer NPS feedback; Receive customer concerns, acknowledge and share with relevant department for resolution and follow up with direct customers & reports to Zonal Managers; In order to streamline NPS process and ensure feedback from customers.
  
  

To succeed, you will need

Experience Requirements

Min 1 Year to 5 Years of relevant experience with good knowledge on commercial terms.

Knowledge/Educational requirements

Graduate from any stream / Masters will be preferred

• Excellent interpersonal skills and a team player.
• Excellent communications & co-ordination skills.
• Ability to plan and organize effectively, as well as set priorities.
• Advanced knowledge of Excel is a must.
• MS Office (including presentations)
• SAP knowledge will be added advantage.
  
  

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being
  
  

Job location

On-Site

This role requires you to work on-site at our office in Pune, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.