Customer Support Manager

Customer Support Manager - Waffor!!!

Location: Velachery, Chennai (On-site)
Job Type: Full-time (Day Shift)
Interview : In Person
Experience: 5 - 10 Years
Immediate Joiners Preferred
Language: English (Fluent) & Hindi (Optional)

At MioSalon, we believe great customer support isn't about closing ticketsit's about building trust, solving problems with ownership, and creating customers who genuinely enjoy using our product.

We're looking for a Customer Support Manager who can lead from the front, build a high-performing support team, and raise the bar on customer experience.

What you'll own

You'll be responsible for leading our customer support function, ensuring customers receive timely, accurate, and empathetic support while continuously improving the way we operate.

This role goes beyond managing a queue. You'll:

• Lead and mentor a growing support team.
• Own SLAs, CSAT, First Response Time, Resolution Time, and overall support quality.
• Handle critical customer escalations with confidence and ownership.
• Work closely with Product and Engineering to drive product improvements based on customer feedback.
• Build scalable support processes, SOPs, quality standards, and knowledge resources.
• Use data to identify trends and continuously improve customer experience.

We're looking for someone who has

• 5+ years of experience in Customer Support, with experience leading a team.
• Experience supporting B2B SaaS/software products.
• Strong leadership, coaching, and stakeholder management skills.
• A customer-first mindset backed by data and operational excellence.
• The ability to thrive in a fast-moving environment where ownership matters more than job titles.

This role is ideal for someone who

• Loves solving customer problems—not just assigning tickets.
• Enjoys building teams and helping people grow.
• Thinks in systems and processes.
• Can balance empathy with accountability.
• Wants to make a visible impact in a product company.

Why MioSalon?

MioSalon is one of India's leading salon and spa management platforms, trusted by 2000+ businesses across 30+ countries. We're a profitable, product-led SaaS company building technology that powers businesses around the world.

If you're looking for a place where your decisions influence both customers and the product, we'd love to hear from you!!

Apply Now : [phone removed] / [email removed]