Customer Support Manager
Fusion · Siliguri · onsite · Posted 70d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Lead customer support activities and ensure responsive service delivery
Guide the support team in handling customer queries and service requests
Monitor issue resolution, communication quality, and customer satisfaction
Coordinate with internal teams to improve service processes and outcomes
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Guide the support team in handling customer queries and service requests
Monitor issue resolution, communication quality, and customer satisfaction
Coordinate with internal teams to improve service processes and outcomes
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer SupportContinuous improvementRoot Cause AnalysisOperational Excellenceteam managementAssistant Manager TrainingOperations ManagementbpoRCARecruitment
About Fusion
Fusion
IT Services & Consulting
25
employees
2001
25 years old
Gangnam,Seoul
South Korea
₹1.9L PA avg
Avg at Fusion
About
This BPO firm excels in customer engagement and data management, transforming traditional outsourcing into a strategic growth process in the service industry.
Industries
IT Services & ConsultingInternetHardware & NetworkingSoftware Product
Employee ratings
10 reviews
3.1/ 5
Culture
3.0
Career growth
2.2
Work-life
2.7
Employees rate it well for
Company Culture31Work-Life Balance31
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