Customer Support - Malyalam

Job Summary

We are looking for an experienced Customer Support Executive with 1 -2 years of experience in customer support or sales. The selected candidate will assist our clients with their accounts, answer their questions, and resolve any issues they may have.

Key Responsibilities

• Assist clients by answering questions via phone, email, and chat.

• Help with account setup and onboarding.

• Provide technical support for trading platforms and software.

• Collaborate with the IT team to resolve complex technical issues

• Share market trends, stock performance, and relevant news with clients.

• Quickly resolve customer complaints and ensure client satisfaction.

• Document customer interactions and prepare feedback reports.

• Adhere to industry regulations and company policies.

• Participate in training sessions and share knowledge with the team.

Qualifications

• 1-2 years of experience in customer support or sales.
• Bachelors degree in Finance, Business, or a related field (preferred).
• Excellent communication and problem-solving skills.
• Familiarity with trading platforms.
• Ability to manage multiple tasks under pressure.