Customer Support Lead
Orn Vacations · Bengaluru · onsite · Posted 33d ago
₹6.0L - ₹10.0L PA5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Lead the Customer Support team, manage travel-related queries and escalations, coordinate with Sales & Operations, monitor SLA/TAT/CSAT, resolve complaints, improve processes, and ensure excellent customer experience.
Sourced from naukri
Skills
Customer ServiceCSATHoliday PackagesCustomer SupportcrmTravel OperationsTeam Handlingteam managementComplaints ResolutionTATSLASales Operationsvoice processEscalation Management