Customer Support & Lead Management Executive (Remote)

Company: Equilibrium Mind and Yoga

Location: Remote / Work From Home

Employment Type: Full-time | 6 days/week

Job Timing: 2PM to 11PM

Reporting To: Founder (Direct)

Compensation: ₹30,000–40,000/month (₹3.6–4.8 LPA), based on experience

About the Role

We're looking for a customer support and lead management executive to manage lead follow-ups, client and trainer scheduling, attendance tracking, and day-to-day coordination for our growing fitness and wellness business.

The role requires someone who can manage multiple priorities independently, maintain accurate records, ensure timely follow-ups, and proactively identify and resolve scheduling issues.

Key Responsibilities:

Lead Management

• Manage lead follow-ups and communication through to conversion

• Track leads and ensure timely and consistent follow-ups

• Maintain accurate lead records and status updates

Scheduling & Coordination

• Coordinate and manage calendars for all employees and trainers

• Schedule sessions and assign the right trainer to the right client/session

• Act as the scheduling backup and central point of coordination across the team

• Identify and resolve scheduling conflicts proactively

Client & Attendance Management

• Maintain and update client accounts and records

• Track and update attendance

• Maintain accurate information on our ERP system, Bitrix.

Client & Team Communication

• Follow up consistently with leads and clients to ensure timely responses

• Coordinate effectively between clients, trainers, and internal team members

• Ensure important information and updates are communicated on time

Required Skills & Experience

• 2–4 years of experience in scheduling, coordination, lead management, or a similar role

• Strong organizational skills and the ability to manage multiple calendars and priorities simultaneously

• Comfortable working with CRM/ERP systems; Bitrix experience is a plus

• Experience using Google Calendar and scheduling tools

• Comfortable using AI tools such as ChatGPT and Claude as part of the daily workflow

• Excellent written and spoken English

• Strong follow-up and communication skills

• Highly reliable and able to work independently with minimal supervision

• Strong problem-solving and proactive coordination skills

Preferred Education

Bachelor's degree in any discipline. BBA or a relevant degree is preferred but not mandatory.

Compensation

₹30,000–40,000/month (₹3.6–4.8 LPA), based on experience and suitability for the role.