Customer support(International)

Role & responsibilities

Job Title : Customer Services
Location State : Karnataka
Location City : Bengaluru
Shift: Night Shift
Work Mode: Onsite
Position Type: Permanent
Openings: 50

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: Our client is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.

About The Job:

Job Summary

We are hiring experienced professionals for an International Voice Customer Support Process in the Telecom domain. The ideal candidate should have strong communication skills, experience handling international customers, and a proven track record in upselling and cross-selling telecom products/services while delivering excellent customer support.

Key Responsibilities

• Handle inbound and outbound customer interactions for international telecom customers.
• Deliver exceptional customer service and resolve customer queries efficiently.
• Identify customer needs and recommend suitable telecom products and services.
• Drive revenue through effective upselling and cross-selling opportunities.
• Build strong customer relationships to improve customer satisfaction and retention.
• Meet individual and team sales, quality, and productivity targets.
• Accurately document customer interactions in CRM systems.
• Adhere to process guidelines, compliance standards, and quality metrics.

Required Skills & Qualifications

• 5+ years of experience in International Voice Process.
• Experience in Customer Support Voice (International).
• Strong exposure to Telecom Sales, Upselling, and Cross-Selling.
• Excellent verbal and written communication skills in English.
• Strong customer handling, objection management, and negotiation skills.
• Experience working in a target-driven environment.
• Knowledge of CRM tools and customer engagement platforms.
• Graduate in any discipline preferred.

Preferred Experience

• International Customer Support Voice Process.
• Telecom, Broadband, Wireless, Mobile, or ISP industry experience.
• Global customer engagement and sales exposure.
• Consistent achievement of sales and upselling targets.

Essential Job Functions:

Key Skills

• International Voice Process
• Customer Support
• Telecom Sales
• Upselling
• Cross-Selling
• International BPO
• Voice Support
• Customer Service
• Revenue Generation
• CRM Tools
• Sales & Retention
• Telecom Domain
• Global Process

Qualifications:

Any Graduation.

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Exp Req - Referral Bonus
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.