Customer Support - International voice

We are hiring for Kolkata Location

Key Responsibilities:

• Handle inbound customer service calls from international customers.
• Resolve customer queries related to products, services, billing, and account-related concerns.
• Deliver excellent customer service while maintaining quality and compliance standards.
• Accurately document customer interactions in the system.
• Meet productivity, quality, and customer satisfaction targets.
• Work collaboratively with internal teams to ensure timely issue resolution.

Eligibility Criteria:

• Minimum 6 months of International Voice Process experience (mandatory). Domestic experience / back office/ chat experience wont be considered.
• Graduates and undergraduates can apply.
• Excellent verbal communication skills in English.
• Strong customer handling and problem-solving skills.
• Comfortable working in rotational shifts.
• Immediate joiners required.