Customer Support Intern

Role & responsibilities

• Schedule meetings and manage calendars
• Communicate with clients and participants via email and phone to confirm appointments, share instructions, and answer questions
• Screen and verify participant eligibility based on study criteria
• Maintain organised records of participant interactions and statuses in our project management tools
• Provide regular updates to project leads and clients on recruitment progress
• Troubleshoot participant issues and escalate complex cases to senior team members
• Suggest process improvements to make our participant experience more efficient and delightful

Preferred candidate profile

• Strong verbal and written communication skills
• Detail-oriented and organised, able to juggle many moving pieces
• Proactive problem-solver who takes ownership
• Tech-savvy and quick to learn new tools
• Eager to learn about user research and research operations
• Empathetic and patient when interacting with client and participants from diverse backgrounds

Perks and benefits

• Hands-on experience in a fast-growing research operations and insights startup
• Mentorship from experienced research professionals
• Exposure to research and design best practices across industries
• Opportunities to take on expanding responsibilities and convert to full-time for high performers
• Flexible, remote-friendly culture that values creativity and autonomy